Refund Policy

At Ayan Air, we understand that travel plans may change unexpectedly.‎ Our Refund Policy is designed to provide clear information about refund eligibility, cancellation conditions, processing procedures, and applicable charges.‎ Refunds are subject to the fare conditions, ticket type, route, and rules applicable to the reservation at the time of purchas

Refund Eligibility

Refund eligibility depends on the fare rules associated with the purchased ticket.‎ Certain tickets may be fully refundable, partially refundable, or non-refundable.‎ Passengers are encouraged to review the applicable fare conditions before completing their booking, as different fares may have different cancellation and refund restriction

Passenger-Initiated Cancellations

If you choose to cancel your booking, any refund will be calculated according to the conditions of your ticket.‎ Cancellation fees, service charges, penalties, or other applicable deductions may be applied before the refundable amount is determined.‎ In some cases, taxes or certain unused charges may be refundable even when the base fare is non-refundable, subject to applicable rule

Flight Cancellations or Schedule Changes

If a flight is cancelled by Ayan Air or significantly changed due to operational circumstances, affected passengers may be offered available alternatives in accordance with applicable conditions.‎ Depending on the circumstances and relevant regulations, passengers may also be eligible to request a refund for the unused portion of their ticket

Refund Requests

Refund requests should be submitted through the same channel used to purchase the ticket whenever possible.‎ Tickets purchased directly from Ayan Air may be handled through our official customer service channels, while tickets purchased through travel agencies, online travel platforms, or other third parties may need to be refunded through the original seller